Shipping Policy
How StudyProHub delivers digital courses and, where applicable, physical study materials.
1. Digital Delivery
StudyProHub is a digital learning platform. Courses, live sessions, recordings, and downloadable study materials are delivered electronically through the user's StudyProHub account. No physical shipment is required for digital products.
2. Access Timing
- Access to self-paced courses is granted immediately after successful payment confirmation.
- Access to live or cohort-based courses is granted according to the schedule shown on the course page at the time of purchase.
- If access is not available within a reasonable time after payment, contact info@studyprohub.com and we will resolve the issue as quickly as possible.
3. Order Confirmation
After checkout, an order confirmation and access instructions are sent to the email address provided at purchase. Learners should check spam or junk folders if the email does not arrive within a few minutes.
4. Physical Materials (When Offered)
- Certain courses may include optional physical materials such as printed workbooks or certificates. Availability is stated on the relevant course page.
- When physical materials are offered, shipping is available to addresses supported at checkout. Estimated delivery times and any shipping fees are displayed before payment.
- Standard domestic delivery typically arrives within 5–10 business days after dispatch. International delivery times vary by destination and customs processing.
- Risk of loss and title for physical materials pass to the recipient upon delivery to the carrier.
5. Shipping Charges and Taxes
Applicable shipping fees, duties, and taxes for physical materials are calculated at checkout based on the destination. The learner is responsible for any import duties, customs fees, or local taxes charged on delivery.
6. Failed, Delayed, or Lost Deliveries
- If a physical shipment is delayed beyond the estimated window, contact info@studyprohub.com with the order number.
- For lost or damaged shipments, notify us within 14 days of the expected delivery date so we can arrange a replacement or refund where appropriate.
- Incorrect or incomplete shipping addresses provided by the recipient may result in additional costs or non-delivery for which StudyProHub is not responsible.
7. Refunds
Refunds for course access and physical materials are handled under our Refund Policy.
8. Contact
Email: info@studyprohub.com